VoCoVo External Call Point

Boost customer satisfaction at the touch of a button.

Customers often need help finding products or making a decision. But if they can’t get that help quickly, there’s a good chance they’ll leave without buying.

With VoCoVo External CallPoints customers can press a customer service button to request help. This broadcasts a message to staff with headsets or handsets, telling them where the customer is. For example, ‘customer assistance required at click and collect’.

Staff can respond via the call button. Alternatively, they can let the customer know that they are on their way.

Customer service buttons can be placed around stores, within fitting rooms, at delivery points, or at click and collect desks.

Category:

Description

Designed for use with the VoCoVo Controller, the VoCoVo wireless Call Point allows customers to request assistance at the location and time it is needed. Touching the call button immediately generates an audible message that is sent to support colleagues via their VoCoVo wireless device. The message states the location where assistance is required.

Faster delivery drop offs – covering outdoor areas, this rugged, waterproof version of the Call Point enables external delivery and click and collect areas to connect to Headsets at the touch of a button. No need to have colleagues waiting at back doors for suppliers to turn up, or tannoys alerting everyone in the store to the delivery’s arrival.

Instantly assist customers – give your customers great service, on-demand. Our Call Points free up your team to stay productive on the shop floor and cover desks like Click & Collect, Customer Services or self-checkouts remotely. Answer customer questions quickly by giving your team the option to respond remotely via the Call Point when they don’t need to attend in-person. The Call Point flashes to let customers know the request has been sent.

Flexible staffing – track when and how often customers use desks like Click & Collect or Customer Services, monitor how quickly your team respond to calls, and assign resources accordingly. Unlock all those working hours spent manning quiet desks. Our Call Points free up colleagues to work on other tasks around the store, without being tied down to one location.