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Headset communication solution for

Customer-facing teams

VoCoVo is a smart, robust wireless team communication solution which allows customer-facing teams to stay completely connected with each other and engaged with their customers. Customer-facing teams who are empowered to collaborate, communicate and connect with each other are able to deliver exceptional customer experience – with VoCoVo, you can do just that.

A wireless headset solution built for

More than just talking

VoCoVo Headsets offer simple to use wireless team communications, with crystal clear audio enabling teams to communicate instantly and across wide areas. It’s a simple yet scalable solution with modular components designed specifically to be flexible for your workforce. And with VoCoVo conferencing technology, colleagues are free to concentrate on the task, not the tool.

Scaleable & easy to install

A fully modular solution which can grow in line with your business.

Clearer communication

Full-duplex technology which allows for natural conversations.

Total security

No open radio frequencies, and no more loud tannoy announcements.

Scaleable & easy to install

A fully modular solution which can grow in line with your business.

Clearer communication

Full-duplex technology which allows for natural conversations.

Total security

No open radio frequencies, and no more loud tannoy announcements.

The only tool your team members need:

The VoCoVo headset

At the touch of a button, the whole team can talk, listen, and help. VoCoVo Headsets offer simple to use wireless team communications, with crystal clear audio enabling your teams to communicate instantly across the widest areas. Unlike traditional two-way radios, VoCoVo headsets use full-duplex technology to deliver crystal-clear audio that flows in both directions. This means you can listen to others while you’re speaking, just like you’re talking face-to-face.

With multiple wearing styles available, staff can be standard issued with their chosen wearable depending on their personal preference. This is a proven way to keep team members’ focus on customers whilst feeling completely comfortable maintaining the highest standards of hygiene.

Instant, plug-and-play team communications

VoCoVo “GO” and “GO+”

VoCoVo GO & GO+ are perfect for teams who need to have crystal-clear, full-duplex voice conversations on-the-go. They come with all of the hardware you need without the additional software capabilities that come into play for larger stores, making them great for small teams who need to stay connected over wide areas.

The GO and GO+ systems are popular with garden centres, car dealerships, conference venues, gyms, production sites and even care homes — wherever there’s potential to bring teams together and give customers a better experience.

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VoCoVo “GO”

VoCoVo GO comes with all the hardware you need to connect a team of five or up to 29 people with additional Headsets. A multi-unit charging rack is included for storing your devices when they’re not in use, so you’re always ready to go.

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VoCoVo “GO+”

VoCoVo GO+ comes with all the hardware you need to connect a team of 30+ people, with the extra functionality of Call Points and to improve customer experience. GO+ systems can also integrate with a range of third-party applications, giving you access to business intelligence.

vocovo-go

VoCoVo “GO”

VoCoVo GO comes with all the hardware you need to connect a team of five or up to 29 people with additional Headsets. A multi-unit charging rack is included for storing your devices when they’re not in use, so you’re always ready to go.

vocovo-go

VoCoVo “GO+”

VoCoVo GO+ comes with all the hardware you need to connect a team of 30+ people, with the extra functionality of Callpoints and to improve customer experience. GO+ systems can also integrate with a range of third-party applications, giving you access to business intelligence.

Unlock your team’s potential and

See instant efficiencies

VoCoVo is a solution which can be built around a team and scaled alongside its growth. Its features are so smart that the system can connect team members and customers in a way they never thought possible, yet so simple that you simply forget it is there. And as a modular solution, your team can wear it how they want so that they can focus on what is really important – the customer.

Serve customers faster

Do the small things well

With the flexibility that comes with implementing a VoCoVo solution, its even easier to do the small things that, if not done properly, can ruin the in-store experience for your customers. When you can communicate with colleagues discreetly without tannoy announcements and conduct routine stock checks, price checks and product enquiries better than ever, you’re onto a winner.

Serve customers faster

Do the small things well

With the flexibility that comes with implementing a VoCoVo solution, its even easier to do the small things that, if not done properly, can ruin the in-store experience for your customers. When you can communicate with colleagues discreetly without tannoy announcements and conduct routine stock checks, price checks and product enquiries better than ever, you’re onto a winner.

Simple to use

Push-to-talk features

Have a real-time conversation with any colleague across your team, store or company at the touch of a button. With features like Mute and Talk-Lock, it’s easy to keep your communications hands-free and flexible so you can focus entirely on your customers.

Simple to use

Push-to-talk features

Have a real-time conversation with any colleague across your team, store or company at the touch of a button. With features like Mute and Talk-Lock, it’s easy to keep your communications hands-free and flexible so you can focus entirely on your customers.

Save costs instantly

A more flexible workforce

With the flexibility that comes with implementing a VoCoVo solution, its even easier to do the small things that, if not done properly, can ruin the in-store experience for your customers. When you can communicate with colleagues discreetly without tannoy announcements and conduct routine stock checks, price checks and product enquiries better than ever, you’re onto a winner.

Save costs instantly

A more flexible workforce

With the flexibility that comes with implementing a VoCoVo solution, its even easier to do the small things that, if not done properly, can ruin the in-store experience for your customers. When you can communicate with colleagues discreetly without tannoy announcements and conduct routine stock checks, price checks and product enquiries better than ever, you’re onto a winner.

What VoCoVo customers have reported:

The Key Performance Indicators

Whether you’re looking to improve efficiency, save money, better serve customers, or help staff feel more connected, VoCoVo solutions make it happen. VoCoVo is a modular solution, allowing you to add new communication handsets as a business grows.

Whether the requirement is for a small number of users with one team conference channel, or an entire store will added call points and handsets, VoCoVo solutions connect and empower teams to ultimately deliver the very best customer experience.

198%

87%

70%

increase in how quickly colleagues are able to help with customer enquiries

of team members feel they are better equipped for serving customers

decrease in store theft and instances of antisocial behaviour

400%

52%

100%

increase in how satisfied customers were with queuing times

increase in how safe team members feel when they are at work

total reduction in tannoy usage within stores

What VoCoVo customers have reported:

The Key Performance Indicators

The KPIs

Whether you’re looking to improve efficiency, save money, better serve customers, or help staff feel more connected, VoCoVo solutions make it happen. VoCoVo is a modular solution, allowing you to add new communication handsets as a business grows.

Whether the requirement is for a small number of users with one team conference channel, or an entire store will added call points and handsets, VoCoVo solutions connect and empower teams to ultimately deliver the very best customer experience.

198%

increase in how quickly colleagues are able to help with customer enquiries

87%

of team members feel they are better equipped for serving customers

70%

decrease in store theft and instances of antisocial behaviour

400%

increase in how satisfied customers are with queuing times

52%

increase in how safe team members feel when they are at work

100%

total reduction in tannoy usage within stores

The proof of concept:

VoCoVo users in “Tier I” retail

VoCoVo broke into the Tier I retail market by helping businesses get closer to their customers and deliver a significantly improved in-store experience. They found that when you empower employees through the ‘magic of voice’, customer interaction and satisfaction instantly increases. Shorter waiting times for information and staff being able to operate with greater flexibility ultimately results in the best possible in-store customer journey.

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ASDA approached VoCoVo as part of a plan to overhaul the technology in a number of its stores. Their focus centered around generating efficiencies at a scale that would enhance colleagues ability to multi-task, whilst also looking to continuously improve the service they offer by streamlining their checkouts and preventing any delays that hold up the customer experience.

Each checkout now has a VoCoVo KeyPad installed which links up to the colleague headsets, allowing for 2 way communication between checkout colleagues and service hosts, thus being able to assist customers in-store quickly and efficiently.

 

Steve Edwards | Senior Manager, Central Retail Operations

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lg_wickes

Wickes was already using headsets throughout its stores to increase store efficiency and improve customer experience.  However, their existing wireless headset system was not robust enough, resulting in large, frequent repair bills. It also lacked some key functionality that Wickes wanted to introduce for their staff.

We are really impressed with the quality of the VoCoVo headsets. Costs have been reduced as we no longer have to replace parts so frequently.

 

Paul Cannon | Head of Retail IT

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Halfords wanted to invest in a communications infrastructure update to meet the challenges of growth and prevent inefficiencies in increasingly demanding day-to-day operations. The goal was to confine communication to team-only broadcasts while creating other measurable efficiencies by better connecting departments, teams and individuals across the ample floorplans that are typical of Halfords stores.

VoCoVo allows us to work on customers’ cars outside, whilst still being fully connected to the rest team. It’s completely changed the way we work.

 

Tom James | Store Manager

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Jack’s stores launched in 2019 to celebrate Tesco’s 100 years in business, offer a discounted product range giving shoppers the best possible price. In store, Jack’s colleagues would need sophisticated communications systems to enable them to cover a wide range of roles.

The headsets and ‘call forward’ system helped our staff to work flexibly, and helped the launch of our new stores run smoothly. It was integral to the business model of our stores, and we’d thoroughly recommend VoCoVo for running an efficient operation.

 

Andy Newbould | Technical Programme Manager

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Instant communication for small teams

The Sussex Exchange

The Sussex Exchange case study

Overlooking the Marline Valley, The Sussex Exchange venue operates to a high standard of sustainability boasting a biomass boiler, facilities flushed by rainwater and a structural layout designed to optimise the effects of natural daylight.

With ‘efficiency’ running through the foundations of the architecture, infrastructure and company ethos, The Sussex Exchange (TSE) came to VoCoVo in search of a robust communications solution capable of transmitting this ethos into the day-to-day operations across their events space, restaurant, and cinema auditorium.

How can we help you?

We are a specialist distributor of communication technology solutions – we support professional resellers bring the best products and services to individuals and organisations who cannot function without reliable communication systems. We’re proud to be VoCoVo’s authorised UK distribution partner – if you’re interested in VoCoVo team communication solutions, get in touch with us today!

I’M AN END USER

I’M A RESELLER

Are you looking to overhaul the way your team communicates and engages with customers? With the instant results VoCoVo has delivered for Tier I retail giants, imagine what their solution could do for your business…!

If you resell professional communication solutions, there are thousands of organisations out there looking to better connect their teams and engage with their customers. VoCoVo could be the answer your customers have been searching for.

I’M AN END USER

Are you looking to overhaul the way your team communicates and engages with customers? With the instant results VoCoVo has delivered for Tier I retail giants, imagine what their solution could do for your business…!

I’M A RESELLER

If you reseller professional communication solutions, there are thousands of organisations out there looking to better connect their teams and engage with their customers. VoCoVo could be the answer your customers have been searching for.

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