Connect your teams through voice with VoCoVo
Loved by Tier I giants and small, independents alike – made for businesses like yours.
Plug-and-play communication system
VoCoVo headset communication systems are used and trusted by retail, hospitality and leisure users everywhere – from Tesco and B&Q to your local fish & chip shop. Their plug-and-play packages are perfect for teams who need to have crystal-clear conversations on-the-go without complex installation and come with all the hardware you need, making them great for teams who need to stay flexible and connected over wider areas.
The GO and GO+ systems are popular with convenience stores, restaurants, takeaways, garden centres, car dealerships, conference venues, gyms, production sites and even care homes — wherever there is potential to bring teams together and give customers a better experience.
GREAT FOR SMALLER TEAMS
VoCoVo GO comes with all the hardware you need to connect a team of five or up to 29 people with additional Headsets. A multi-unit charging rack is included for storing your devices when they’re not in use, so you’re always ready to go.
GREAT FOR CLICK-AND-COLLECT
VoCoVo GO+ comes with all the hardware you need to connect a team of 30+ people, with the extra functionality of Call Points and to improve customer experience. GO+ systems can also integrate with a range of third-party applications, giving you access to business intelligence.
Trusted to connect:
The one piece of tech for customer-facing teams
Connect teams across your whole site – inside and outside
VoCoVo systems run seamlessly from a base station which only needs mains power, so it really is plug and play. Once your base station is turned on and headsets are connected, your staff are connected with voice communication over wide areas. VoCoVo solutions usually cover both inside and outside areas without the need for a range booster (although these are easy to add to your system).
Keep your staff’s technology stylish and discreet
The best technology for improving your customers’ experience with you is the sort they simply don’t notice. VoCoVo headsets are smart and stylish, fitting in nicely with staff uniform. And allowing staff to communicate clearly and discreetly ensures your operation runs smoothly – no more running back-and-forth, no more shouting and no more unnecessary noise such as tannoy announcements.
Multiple headset wearing options
Staff can choose to wear their headset with either a headband, neckband or ear hook depending on personal preference. This is great for the individual user to ensure they feel comfortable, but also for teams to ensure hygiene standards remain high. The headset simply clips onto each wearable, so at the end of a shift headsets can be removed, cleaned, and charged ready for the next user.
Customer success stories
Customers love VoCoVo. By implementing their headset solution to better connect employees, VoCoVo users everywhere have improved staff efficacy, saved money, provided a better customer service, reduced theft, increased business intelligence as well as many other factors.
VoCoVo solutions are fully scalable. So no matter the size, shape or nature of a business, users can build their VoCoVo solution as their business grows. Whether you are a Tier I highstreet giant or a small, independent business, VoCoVo is right for you.
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"VoCoVo provides discreet communication between the entire shop team, allowing us to react to any situation in a prompt manner. The system can also grow with us as we need which is another real bonus."
Manager | Creightons of Finaghy, Balmoral and Black’s Road
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"It has impacted upon our customer service - it has improved it enormously. The team don’t walk away from the customer, they stay with the customer without ever drawing away from building a relationship in the moment. Keeping that relationship with quite vulnerable and sometimes angry people, that is imperative for me."
Customer Service Centre Manager | Lambeth Borough Council
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"[Before VoCoVo], the team had no communication at all. If a cashier needed something from the floor, they had to ring a bell to get someone’s attention. The team are now able to communicate freely over two floors of the shop without having to physically go and find someone."
Owner | Pond Park Service Station (Nettlehill)
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"A noisy kitchen environment and noisy front of house meant that chefs and customer service had to shout to each other over equipment to communicate. This impacted on our customers’ experience as they could hear all of this noise. VoCoVo has totally stopped all the shouting, it’s fantastic!"
Owner | Shaws Fish and Chips
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"Each checkout now has a VoCoVo KeyPad installed which links up to the colleague headsets, allowing for 2 way communication between checkout colleagues and service hosts, thus being able to assist customers in-store quickly and efficiently."
Senior Manager, Central Retail Operations | ASDA
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“We no longer have to run around looking for free tables, the team and door-host can now communicate and coordinate wherever they are in the restaurant”
Store Manager | TGI Fridays
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"We are really impressed with the quality of the VoCoVo headsets. Costs have been reduced as we no longer have to replace parts so frequently."
Head of Retail IT | Wickes
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"VoCoVo allows us to work on customers’ cars outside, whilst still being fully connected to the rest team. It’s completely changed the way we work."
Store Manager | Halfords
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"VoCoVo provides discreet communication between the entire shop team, allowing us to react to any situation in a prompt manner. The system can also grow with us as we need which is another real bonus."
Manager | Creightons of Finaghy, Balmoral and Black’s Road
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"It has impacted upon our customer service - it has improved it enormously. The team don’t walk away from the customer, they stay with the customer without ever drawing away from building a relationship in the moment. Keeping that relationship with quite vulnerable and sometimes angry people, that is imperative for me."
Customer Service Centre Manager | Lambeth Borough Council
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"[Before VoCoVo], the team had no communication at all. If a cashier needed something from the floor, they had to ring a bell to get someone’s attention. The team are now able to communicate freely over two floors of the shop without having to physically go and find someone."
Owner | Pond Park Service Station (Nettlehill)
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"A noisy kitchen environment and noisy front of house meant that chefs and customer service had to shout to each other over equipment to communicate. This impacted on our customers’ experience as they could hear all of this noise. VoCoVo has totally stopped all the shouting, it’s fantastic!"
Owner | Shaws Fish and Chips
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"Each checkout now has a VoCoVo KeyPad installed which links up to the colleague headsets, allowing for 2 way communication between checkout colleagues and service hosts, thus being able to assist customers in-store quickly and efficiently."
Senior Manager, Central Retail Operations | ASDA
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“We no longer have to run around looking for free tables, the team and door-host can now communicate and coordinate wherever they are in the restaurant”
Store Manager | TGI Fridays
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"We are really impressed with the quality of the VoCoVo headsets. Costs have been reduced as we no longer have to replace parts so frequently."
Head of Retail IT | Wickes
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"VoCoVo allows us to work on customers’ cars outside, whilst still being fully connected to the rest team. It’s completely changed the way we work."
Store Manager | Halfords
Unlock your team’s potential and see instant efficiencies
VoCoVo is a solution which can be built around a team and scaled alongside its growth. Its features are so smart that the system can connect team members and customers in a way they never thought possible, yet so simple that you simply forget it is there. And as a modular solution, your team can wear it how they want so that they can focus on what is really important – the customer.
Unlock your team’s potential and see instant efficiencies
VoCoVo is a solution which can be built around a team and scaled alongside its growth, and can save you money in several ways including unmanning counters, reducing travel time and increasing task efficiency. Installing a VoCoVo system can deliver users a return on their investment in just weeks.
VoCoVo’s features are so smart that the system can connect team members and customers in a way they never thought possible, yet so simple that you simply forget it is there. And as a modular solution, your team can wear it how they want so that they can focus on what is really important – the customer.
Unman customer service desks by using call points
Removing one colleague from these areas will save you £594 per week per store. This means that you will cover your installation costs in just three months.
Stop colleagues clocking up unnecessary walking distances
Headsets can reduce colleagues’ walking distance by 1.4km on average, saving your store over £440 per week. At this rate, VoCoVo pays for itself in just 19 weeks.
Significantly improve your colleagues’ task efficiency
VoCoVo can save you 105 minutes per day by improving task efficiency. This translates into a saving of £111 per week per store, which would cover your costs in under 18 months.
Start your VoCoVo journey today
We are a specialist distributor of communication technology solutions – we support professional resellers bring the best products and services to individuals and organisations who cannot function without reliable communication systems. We’re proud to be VoCoVo’s authorised UK distribution partner – if you’re interested in VoCoVo team communication solutions, get in touch with us today!
